About Us

CrissCross Headquarters

About CrissCross Representative Payee Services

Key Staff

  • Jennifer Flynn, Senior Director
  • Jackie Goff, Representative Payee Program Manager

Our Story

The CrissCross story starts with our mission to improve lives through safe, secure, and compassionate representative payee services. For nearly 30 years, CrissCross’ experience and commitment to provide the best and most effective professional nonprofit organizational representative payee services — coupled with the organization’s long-standing relationships with the Social Security Administration, Veterans Affairs, pension boards, public service organizations, and other community groups — have contributed to the agency’s success in helping thousands of families effectively manage their payee benefits and take steps toward improved overall finances.

CrissCross, originally Consumer Referral and Information Service System for Citizens, Resources, and Organizations Seeking Solutions (CRISS-CROSS), was founded in 1974 as a nonprofit community service organization in Clarksburg, West Virginia, and began offering representative payee services in 1985. The agency was originally established to provide family and social services, including financial referral programs to assist with food, clothing, housing, utilities, and many other sustainability services to local residents in West Virginia.

In 2013, CrissCross merged with Money Management International (MMI), the nation’s largest nonprofit full-service consumer credit counseling agency, and continues to serve its clients as a nonprofit community service provider from headquarters in Sugar Land, Texas. Backed by MMI’s strong foundation and infrastructure and commitment to education, CrissCross offers a unique and personalized approach to not only assist caregivers and beneficiaries through effective representative payee services, but also to provide families with valuable financial education programs.

The trained and compassionate caseworkers at CrissCross work toward this mission while serving individuals and families across the country by phone and Internet, from 8:00 a.m. to 4:00 p.m., Monday through Friday, and in-person in select communities across the country.

Find a location near you.


Help is available. Call CrissCross today! 1-866-380-9708

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